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Cultivating Positive Relationships Customer Service Empowerment Techniques Leverage Opinion

‘Butterfly effect’ is alive and well in customer service

The “butterfly effect” holds that a seemingly insignificant, small occurrence like the flapping of a butterfly’s wings can ultimately impact weather halfway around the world. Americanscientist.org states it this way: “The concept referred to as the butterfly effect has been embraced by popular culture, where the term is often used to emphasize the outsize significance of minute […]