Empowering People to Speak Up and Speak Out!
Self-administered customer service is especially important right now. Try finding and appreciating people, places and things that give you joy and “customer satisfaction.” They’re all around and plentiful. This is…
In the short time since my last post, much of our world has been relegated to a party of one. Shelter-in-place orders are proliferating across the country, and people increasingly…
I’ve often said that we’re all small businesses consisting of ourselves. While we may not be self-employed, we all certainly perform what can be called basic business functions in our…
A balanced perspective about the coronavirus would provide a great customer service to We the People. Instead, we have sensationalized media on one side proclaiming that the “sky is falling.”…
Establishing consumer awareness, ensuring consumer safety and promoting education are three critical customer service functions. As everything from product counterfeiting to coronaviruses becomes more front-and-center in the eyes of the…
To recline or not to recline on a plane: That is the burning first-world dilemma currently making all kinds of headlines. The scandal began when a male passenger started punching…
Companies can tout customer service, execs can make sweeping statements about its importance, reviews can show how good a job the company is doing—but at the end of the day,…
Industries ranging from telecom to travel are experiencing the downside of exaggerated marketing claims unsupported by performance. An ad touting lightning-fast 5G connections offers disappointment when customers learn that it’s…
