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Cultivating Positive Relationships Customer Service Empowerment Techniques Good Content Kudos Opinion

 ‘People who need people’ once were ‘the luckiest people in the world’

In the 1964 Broadway musical Funny Girl, star Barbra Streisand introduced the song “People.” In part, the lyrics went, “People who need people are the luckiest people in the world.” From live phone customer service support to grocery checkout, increasingly the default is to push everything to technology: email, chatbots, text, grocery scanners. When it […]

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Cultivating Positive Relationships Customer Service Empowerment Techniques Good Content Kudos Opinion

 Bob Burger Recreation Center scores customer service victory

Lafayette, Colorado’s Bob L. Burger Recreation Center is the best community fitness facility I’ve visited in 45 years. And I’ve had some type of fitness membership—from private clubs to community rec centers and everything in between—during that entire time. The delightful customer service experience was even more impactful given the current trend toward stupid, inattentive, […]

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Cultivating Positive Relationships Customer Service Empowerment Techniques Good Content Kudos Opinion

Customer service, employee empowerment, and pro-planet movements coalesce around B Corp 

As Mark Lusky Communications celebrates 40 years in business and the fourth anniversary of the happycurmudgeon.com Customer Service blog, we pause to honor the evolution of the international B Corp movement, and one of B Lab’s Global Stewards, thought leader Jared Meyers. He founded Legacy Vacation Resorts (B Corp); is a Co-Founder of Florida for […]

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Cathenry Cultivating Positive Relationships Customer Service Guest post Hospitality

Are you your business’s own worst enemy or its best advocate?

Guest post by Cathenry. The ninth and final lesson in the Forbes article Nine Impactful Customer Service Lessons That Can Change Your Business Approach is “Customer Service is Actually about You.” I often see myself as the director of first impressions for my business. I try to avoid coming across with a fake personality or […]

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Cathenry Cultivating Positive Relationships Customer Service Guest post Hospitality

Are You Listening?

Guest post by Cathenry. The eighth lesson in the Forbes article Nine Impactful Customer Service Lessons That Can Change Your Business Approach is “If you always think you’re right, you’ll never learn anything new” and it reminds us how important it is to listen. Recently, I needed some unresolved printer help.  I bit the bullet […]

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Cathenry Cultivating Positive Relationships Customer Service Guest post Hospitality

Encountering a Variety of Expectations

Guest post by Cathenry. The seventh lesson, “You’ll Encounter a Variety of Expectations” in the Forbes article Nine Impactful Customer Service Lessons That Can Change Your Business Approach reminds us how different expectations can be from one client to the next. As a result of the current pandemic, clientele expectations are changing. Business practices pre-pandemic […]

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Cathenry Cultivating Positive Relationships Customer Service Guest post Hospitality

Pushing Back Respectfully

Guest post by Cathenry. “Customers Will Respect You if You Push Back with Good Reason” is another lesson cited in the Forbes article (Nine Impactful Customer Service Lessons That Can Change Your Business Approach) worthy of consideration. It is difficult to be all things to all people while keeping the quality and best interest of […]

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Cathenry Cultivating Positive Relationships Customer Service Guest post Hospitality

Can’t Be Customer Thankful Enough

Guest post by Cathenry. As many are scrambling to adjust to the new now of doing business in this duration of the pandemic, the next lesson learned in the Forbes series (Nine Impactful Customer Service Lessons That Can Change Your Business Approach) is apropos: “You Can Never Be Too Thankful” for the customer. One way […]

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Cathenry Cultivating Positive Relationships Customer Service Guest post Hospitality

Every Customer Deserves Care

Guest post by Cathenry. The next lesson learned in the Forbes series (Nine Impactful Customer Service Lessons That Can Change Your Business Approach) is “Always Take Care of Every Customer.” A self-check is to ask yourself: How would I, as a customer, want to be treated? The golden rule standard of doing unto others as […]

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Cultivating Positive Relationships Customer Service Empowerment Techniques Opinion Social Media

Conjoining vs. Conflating marketing and customer service

Near-term, commerce will see marketing and customer service conjoin—defined as “to join together (things, such as separate entities) for a common purpose.” Ultimately, I believe the two will conflate—viewed as combining two or more ideas into one. It’s kind of like the difference between a strategic partnership, where two companies work together toward a common […]