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Business Development Customer Service Empowerment Techniques Opinion

Community, planet are stakeholders deserving ‘customer service’

Increasingly, conscious capitalism includes discussion of how companies can positively impact their communities and the planet. Being “socially responsible” in essence provides customer service to these entities deserving and needing our support. In an Inc.com article, contributor Mandy Gilbert describes five tips to creating a socially conscious business. She notes: “…creating a company that’s closely […]

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Business Development Customer Service Empowerment Techniques Opinion

Pope promotes tenets of conscious capitalism, fueled by Buffett’s current belief that share prices don’t reveal total company story

Pope Francis and Warren Buffett are reading from the same page about conscious capitalism. Buffett, the billionaire CEO of Berkshire Hathaway, recently repudiated his shareholder be-all-end-all beliefs voiced in a 2006 letter. An October 2020 article published in businessinsider.com notes: “The Berkshire boss bemoaned in his 2006 letter to shareholders that criticizing efficient market theory, […]

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Cultivating Positive Relationships Customer Service Empowerment Techniques

‘Conscious Capitalism’ propels customer service

Conscious Capitalism provides a sustainable roadmap for the capitalist system and a clear, consistent path to customer service excellence with all stakeholders—from customers and employees to partners and investors. Its importance and influence are summed up on the website ccsandiego.org: “Conscious Capitalism is a global movement co-founded by John Mackey, CEO of Whole Foods Market […]

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38 and Counting Business Development Customer Service Empowerment Techniques

Now is the time to be historical, not hysterical

Stress levels are off the charts. Analysis of potential business consequences based on different health, political and economic scenarios is rampant. As stock market ups and downs have proven so clearly, decisions are based on emotions—chiefly fear—and a desire to cover one’s butt financially. Now is the time to look back to see what lies […]

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38 and Counting Business Development Cultivating Positive Relationships Empowerment Techniques

The Little Engine That Could: ‘I think I can, I think I can…’

Many businesses ultimately have succeeded or failed as a result of this tale, which tells of a train stranded on a mountain by an engine failure. Larger engines refuse for numerous reasons to help; a small engine agrees to try and succeeds in accomplishing this tough task while repeating the words, “I think I can, […]

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38 and Counting Business Development Empowerment Techniques

Get beyond ‘wibble-wobble’ and DO something

Through several recessions, I always have found predictability in business. You just compensated for changing economics. Companies spending big bucks and hiring fancy, showhorse firms switched to workhorses and lower budgets. I live in the workhorse world, so it presented opportunities. The current state of affairs has created a condition I’ve never seen in 38 […]

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38 and Counting Cultivating Positive Relationships Empowerment Techniques

It’s okay to ask for help

Having lived largely by the seat of my pants for 38 years, I have discovered a variety of survival instincts. One of the most important is the ability to ask for help in business when needed. As guys, we’re generally taught machismo and the importance of always showing strength. In business, this often means talking […]

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38 and Counting tips

5 lessons learned through 38 years in business

As I celebrate 38 years in business this September, I’m recalling lessons learned and how those lessons will impact the future. In late August 1982, I asked my boss to become my first client. I had a dog, mortgage and $600 in the bank. With his thumbs-up, a marketing education gained with Ringling Bros. and […]

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37 and Counting Building Bridges Cultivating Positive Relationships Customer Service Empowerment Techniques General Marketing Opinion

Help your customer service team act like caring moms and pops

Heather Wilde, CTO at Roceteer, wrote an article in Inc. Magazine entitled, “What Working at a Call Center Taught Me About Customer Service…The customer may not always be right, but you can certainly treat them better.” The essence of her advice to customer service departments and reps is to act more like caring, concerned moms […]

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37 and Counting Building Bridges Cultivating Positive Relationships Customer Service Empowerment Techniques Opinion

Customer trust drives loyalty, bottom line

Mom and pop customer service traits—most notably doing business with companies you like, respect and trust—are surfacing everywhere as drivers of loyalty and the bottom line. To make it work, companies must invest time, resources and, yes, money.