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The Happy Curmudgeon

The Happy Curmudgeon

Empowering People to Speak Up and Speak Out!

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Category: Customer Service

Posted on December 10, 2019

Customer service will roar loud and clear in the coming decade

As technology and customer expectations evolve, so will customer service practices and commitments. Every indication points to increasing emphasis on keeping customers happy to keep the business going. Companies that…

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Posted on December 3, 2019

Downloading a whitepaper leads to email bombardment

I’ve talked about a version of this before. A purveyor gets you to connect based on reaching out for information, then won’t leave you alone. That can be bad “customer…

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Posted on November 26, 2019

How about when the company over-communicates because of tech snafus?

What can companies do to hedge their bets about this type of needless alienation?

#CXchat #CustServ #CustomerService #Brand #CX #Marketing #BeyondPhilosophy #CusEx #CustomerService

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Posted on November 19, 2019

More about communicating effectively, not excessively

OK, I’ll admit it: Following on the heels of my constant criticism of those who only respond to one of several points in an email, I did it myself this…

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Posted on November 12, 2019

When customer service breaks down because of over-communication

Information overload coupled with inattention is creating a variety of customer service challenges. One of them, seemingly ironically, is over-communication that leads to incomplete reading and, in some cases, lack…

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Posted on November 5, 2019

Turn a tech trauma into an opportunity

A couple weeks ago, I criticized J.B. Hunt, Costco’s Whirlpool delivery partner, for tech-fueled communications snafus. Between Costco and J.B. Hunt, auto-generated notices flew back and forth about canceled orders,…

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Posted on October 29, 2019

Get tech plusses to offset the minuses

As with almost everything in this world, technology is not all or nothing. Glitches and gaffes are offset by really cool advanced technology that truly engages prospects and customers. A…

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Posted on October 22, 2019October 23, 2019

When technology runs headlong into common sense, customer service

Technology is touted for its customer relationship management enhancement. Using advanced techniques, marketers can mine much information about prospects and customers, ranging from how they want to be communicated with…

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