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Cultivating Positive Relationships Customer Service Kudos

One extraordinary customer experience cements loyalty

Through all of the advice and philosophizing out there, sometimes great customer service boils down to what Jack Palance told Billy Crystal in the movie City Slickers. Excerpted, Palance asks, “Do you know what the secret of life is?…One thing. Just one thing…[Crystal asks] But, what is the ‘one thing?’…[Palance replies] That’s what you have […]

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Building Bridges Cultivating Positive Relationships Customer Service Opinion

Costco continues capturing hearts and dollars, bucking trends along the way

Gotta hand it to Costco once again. Their growth continues healthily through the pandemic, largely because of their unwavering dedication to customer service (and their strong employee support doesn’t hurt either). And, this is despite ranking lower than some competitors in the convenience category, cited by a recent ZDNet.com report as a chief consumer buying […]

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Cultivating Positive Relationships Customer Service Empowerment Techniques Opinion

Customers demand convenience, understanding and support for all stakeholders

“Nuts and bolts” of a company’s strengths and credibility once focused on length of time in business, track record and proven abilities—in other words, historical measures. Now, companies increasingly are judged based on their customer service-related performance in the present and moving forward. Historical reputation, while still a factor in buyer decision-making, is taking a […]

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37 and Counting Cultivating Positive Relationships Empowerment Techniques Healthcare Opinion

New week brings new customer service silver linings

This past week produced a number of new-normal positive outcomes and observations feeding our self-administered “customer satisfaction.” My exercise continues at a more robust and intense pace than it was BC (Before Coronavirus). I’m exploring reading choices previously in the to-be-determined category. For example, I’m focusing on news outlets that seem more balanced and global […]

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37 and Counting Cultivating Positive Relationships Customer Service Empowerment Techniques Healthcare Opinion

New discoveries and delights abound in this new normal world

Self-administered customer service is especially important right now. Try finding and appreciating people, places and things that give you joy and “customer satisfaction.” They’re all around and plentiful. This is truly an opportunity to explore and expand horizons. Give it a try. MARK LUSKY Along with a robust new exercise regimen, expanded personal growth and […]

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37 and Counting Cultivating Positive Relationships Customer Service Empowerment Techniques Opinion

Party of one, anyone?

In the short time since my last post, much of our world has been relegated to a party of one. Shelter-in-place orders are proliferating across the country, and people increasingly are shying away from even minimal interpersonal contact. To counter the frustration this situation brings, think about what you still CAN do instead of what […]

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37 and Counting Cultivating Positive Relationships Customer Service Empowerment Techniques Healthcare Opinion

Perfect time to practice ‘peer’ customer service

I’ve often said that we’re all small businesses consisting of ourselves. While we may not be self-employed, we all certainly perform what can be called basic business functions in our day-to-day lives. The current coronavirus crisis provides an opportunity to practice “B2B” customer service with our family, friends, colleagues, neighbors and communities-at-large. In essence, we […]

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37 and Counting Cultivating Positive Relationships Customer Service Empowerment Techniques Healthcare Opinion Uncategorized

Sensationalized coronavirus media reports, Trump Administration containment claims damage ‘customer service’

A balanced perspective about the coronavirus would provide a great customer service to We the People. Instead, we have sensationalized media on one side proclaiming that the “sky is falling.” On the other side, we have the Trump Administration glibly maintaining that the condition is being contained. While the media’s job in large part is […]

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37 and Counting Cultivating Positive Relationships Empowerment Techniques Healthcare Opinion

Coronavirus claims deserve utmost scrutiny, truthtelling

Establishing consumer awareness, ensuring consumer safety and promoting education are three critical customer service functions. As everything from product counterfeiting to coronaviruses becomes more front-and-center in the eyes of the public, companies need to step up their game to provide critical information and help safeguard the public as best they can. A CNN.com report at […]

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37 and Counting Cultivating Positive Relationships Customer Service Empowerment Techniques Opinion

Airline ‘Recline-gate’ discussion spotlights when one person’s customer service is another’s disservice

To recline or not to recline on a plane: That is the burning first-world dilemma currently making all kinds of headlines. The scandal began when a male passenger started punching the reclined seat of a female passenger. Even Ellen DeGeneres has weighed in through a Travelandleisure.com article. The article points out, “Ellen [DeGeneres] is the […]