Home Depot employees show how it’s done
What happens when a company wants to change its dubious customer service experience? Smaller companies can effect sweeping changes relatively quickly, given scale of the operation and general ability to…
Category: Kudos
Improving customer service: attitude vs. money
What happens when a company wants to change its dubious customer service experience? Smaller companies can effect sweeping changes relatively quickly, given scale of the operation and general ability to…
‘National Nurses Week honors those who serve others’
That’s the headline on chron.com summing up the “customer service” contribution nurses make to comfort and care for their patients. In a profession where “healthscaring” has supplanted healthcaring as the…
Treat employees like gold because they’re customers, too
Which is more important—customers or employees? That’s a chicken-and-egg question, because both are integral to a successful business. However, too many companies view employees as chattel—disregarding the important contribution they…
Hyatt Centric Fisherman’s Wharf proves perfect
Customer service affirms faith in caring companies Prior to attending the LendIt conference in San Francisco last week, I enjoyed four days of R&R in the city. My stay at …
Customer Service Recap
Six must-read posts on customer service. Customer service weak links can doom otherwise exceptional efforts to serve customers and other stakeholders. Identifying and remediating the weakest customer service links in…
Continuing government shutdown offers insights into customer service triumphs, Trump travesties
Community contributors ranging from individuals to organizations are providing food and other support to furloughed and unpaid government workers—its own form of “customer service.” In stark contrast is the “customer…
Licensed massage therapist Ginny Anthony makes mind and muscle work together
Licensed Massage Therapist Ginny Anthony is an excellent and effective sports medicine-trained professional skilled in offering a variety of modalities from gentle to more intense muscle manipulation. Registered with Colorado’s…
