Categories
Customer Service Empowerment Techniques Kudos Kudon'ts

Consumer confidence is a many splendored, and easily shaken, commodity

Great products are part of a great customer experience. Costco has figured this out. In addition to favorable pricing and excellent treatment, Costco has earned a reputation for carrying reputable products. While it’s not a perfect system, more often than not customers can buy products with confidence—figuring that only the crème de la crème will […]