Categories
Customer Service Empowerment Techniques Good Content Opinion Tips

 When all digital files failed, hard copy saved the day

This is a follow-up to my People who need people post. As the previous post addressed the need for real, live people in the customer service mix versus all-digital, this one discusses the digital versus hard-copy issue. For those firmly committed to all-digital, all the time, good luck. You’re gonna need it. My recent technology […]

Categories
Cultivating Positive Relationships Customer Service Empowerment Techniques Good Content Kudos Opinion

 ‘People who need people’ once were ‘the luckiest people in the world’

In the 1964 Broadway musical Funny Girl, star Barbra Streisand introduced the song “People.” In part, the lyrics went, “People who need people are the luckiest people in the world.” From live phone customer service support to grocery checkout, increasingly the default is to push everything to technology: email, chatbots, text, grocery scanners. When it […]

Categories
Cultivating Positive Relationships Customer Service Empowerment Techniques Good Content Kudos Opinion

 Bob Burger Recreation Center scores customer service victory

Lafayette, Colorado’s Bob L. Burger Recreation Center is the best community fitness facility I’ve visited in 45 years. And I’ve had some type of fitness membership—from private clubs to community rec centers and everything in between—during that entire time. The delightful customer service experience was even more impactful given the current trend toward stupid, inattentive, […]

Categories
Cultivating Positive Relationships Customer Service Empowerment Techniques Good Content Kudos Opinion

Customer service, employee empowerment, and pro-planet movements coalesce around B Corp 

As Mark Lusky Communications celebrates 40 years in business and the fourth anniversary of the happycurmudgeon.com Customer Service blog, we pause to honor the evolution of the international B Corp movement, and one of B Lab’s Global Stewards, thought leader Jared Meyers. He founded Legacy Vacation Resorts (B Corp); is a Co-Founder of Florida for […]