Based on the premise that all stakeholders are essentially “customers,” both Twitter and Meta are doing a poor job of customer service. Elon Musk and Mark Zuckerberg are displaying some of the egregious behaviors of 19th-century robber barons, who ruled ruthlessly—often squashing customers and employees beneath their feet. A Britannica.com citation addresses the offenses: “robber […]
Tag: hard copy
This is a follow-up to my People who need people post. As the previous post addressed the need for real, live people in the customer service mix versus all-digital, this one discusses the digital versus hard-copy issue. For those firmly committed to all-digital, all the time, good luck. You’re gonna need it. My recent technology […]
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