Micah Solomon’s headline above and column on Forbes.com really hits the nail on the head about customer service being everything to a company’s wellbeing. In the article, he notes, “Customer service is the essential growth engine for any company finding its footing in the entrepreneurial world. You don’t have the luxury today of building a […]
Category: Cultivating Positive Relationships
Guest post by Cathenry. Forbes magazine recently provided nine impacting lessons on customer service learned by Forbes’ Young Entrepreneurs Council on their road to business success. Most savvy businesspeople will resonate with the suggestions. To unwrap further by including relevant examples, a brief series of posts on each lesson follows. “The Customer is Not Always […]
The more I think about it, the more these three simple but enduring concepts are capturing my thoughts about customer service, marketing, and just about everything else. These three words endure as key criteria of why we choose to do business with someone: regardless of their status as a solopreneur or Fortune 500 company. And […]
Customer service complaint regulation may be coming to a business near you. According to an article in Forbes.com, “Stricter regulations will force businesses to focus on complaints management…With the new Australian regulation RG 271 having gone into effect on October 5, 2021, we predict that similar regulations will continue to expand around the globe — […]
OK folks, it’s a clean slate. New Year. New ideas. New opportunities. Or perhaps it’s actually a return to old values, insights and practices that will do the most good. In customer service, bedrock practices based on historical wisdom always seem to work best. So, with the New Year, let’s look at some of those—and […]
Decided to take my own customer service advice to end the year. I purchased a bunch of smiley balloons from Dollar Tree for $1 apiece and performed a random “ballooning.” Figuring that everyone could use a smile right before Christmas (as well as the rest of the year), I handed out balloons in my building […]
Santa Claus is all about customer satisfaction. So, I was right in my element last week, playing the jolly fellow for a group of young enthusiasts. True to Santa form, everyone wound up smiling and satisfied. When handled appropriately, the Santa experience encompasses fundamentals of great customer service—kindness (empathy), giving of one’s time freely to […]
Kind words. Acknowledgement. A big “thank you for all you do.” These are a few of the many random acts of kindness that both customers and customer service can perform to honor each other this holiday season. Then, pay it forward into the New Year. While this is the time of year when we pause […]
Customer service presents is every bit as important this holiday season as customer service presence. Customer service needs to be present and accounted for whenever and wherever possible. But, at this particular time of this particularly challenging and anxious year, it’s time for both customers and customer service reps to give presents—in the form of […]
Disengaged employees are driving the Great Resignation. As employees are customers in their own right, it follows that their dissatisfaction is another form of poor customer service. Engaged employees, on the other hand, offer a customer service twofer. Satisfied employees provide better service to customers. It’s axiomatic. It’s common sense. It’s also a concept that […]
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