Category: Hospitality

Are you your business’s own worst enemy or its best advocate?

Post author By Mark Lusky
Post date April 28, 2022
No Comments on Are you your business’s own worst enemy or its best advocate?

Guest post by Cathenry. The ninth and final lesson in the Forbes article Nine Impactful Customer Service Lessons That Can Change Your Business Approach is “Customer Service is Actually about You.” I often see myself as the director of first impressions for my business. I try to avoid coming across with a fake personality or […]

Tags #commonsense, #customerexperience, #customerservice, #customerservicevoice, #emotionalconnection, #gratitudeattitude, #positivity

Cathenry Cultivating Positive Relationships Customer Service Guest post Hospitality

Are You Listening?

Guest post by Cathenry. The eighth lesson in the Forbes article Nine Impactful Customer Service Lessons That Can Change Your Business Approach is “If you always think you’re right, you’ll never learn anything new” and it reminds us how important it is to listen. Recently, I needed some unresolved printer help. I bit the bullet […]

Tags #Beagoodlistener, #commonsense, #customerexperience, #customerservice, #customerservicevoice, #emotionalconnection, #gratitudeattitude, #listening, #positivity

Cathenry Cultivating Positive Relationships Customer Service Guest post Hospitality

Encountering a Variety of Expectations

Post author By Mark Lusky
Post date April 13, 2022
No Comments on Encountering a Variety of Expectations

Guest post by Cathenry. The seventh lesson, “You’ll Encounter a Variety of Expectations” in the Forbes article Nine Impactful Customer Service Lessons That Can Change Your Business Approach reminds us how different expectations can be from one client to the next. As a result of the current pandemic, clientele expectations are changing. Business practices pre-pandemic […]

Tags #commonsense, #customerexperience, #customerservice, #customerservicevoice, #emotionalconnection, #expectations, #gratitudeattitude, #positivity

Cathenry Cultivating Positive Relationships Customer Service Guest post Hospitality

Pushing Back Respectfully

Post author By Mark Lusky
Post date April 5, 2022
No Comments on Pushing Back Respectfully

Guest post by Cathenry. “Customers Will Respect You if You Push Back with Good Reason” is another lesson cited in the Forbes article (Nine Impactful Customer Service Lessons That Can Change Your Business Approach) worthy of consideration. It is difficult to be all things to all people while keeping the quality and best interest of […]

Tags #commonsense, #customerexperience, #customerservice, #customerservicevoice, #emotionalconnection, #employeevalue, #gratitudeattitude, #positivity

Cathenry Cultivating Positive Relationships Customer Service Guest post Hospitality

Can’t Be Customer Thankful Enough

Post author By Mark Lusky
Post date March 29, 2022
No Comments on Can’t Be Customer Thankful Enough

Guest post by Cathenry. As many are scrambling to adjust to the new now of doing business in this duration of the pandemic, the next lesson learned in the Forbes series (Nine Impactful Customer Service Lessons That Can Change Your Business Approach) is apropos: “You Can Never Be Too Thankful” for the customer. One way […]

Tags #commonsense, #customerexperience, #customerservice, #customerservicevoice, #emotionalconnection, #employeevalue, #gratitudeattitude, #positivity

Cathenry Cultivating Positive Relationships Customer Service Guest post Hospitality

Every Customer Deserves Care

Post author By Mark Lusky
Post date March 22, 2022
No Comments on Every Customer Deserves Care

Guest post by Cathenry. The next lesson learned in the Forbes series (Nine Impactful Customer Service Lessons That Can Change Your Business Approach) is “Always Take Care of Every Customer.” A self-check is to ask yourself: How would I, as a customer, want to be treated? The golden rule standard of doing unto others as […]

Tags #commonsense, #customerexperience, #customerservice, #customerservicevoice, #emotionalconnection, #employeevalue, #positivity

Cathenry Cultivating Positive Relationships Customer Service Guest post Hospitality

Investment in People

Guest post by Cathenry. A third lesson shared from a recent Forbes article (Nine Impactful Customer Service Lessons That Can Change Your Business Approach) states “It’s Worth Investing in Software that Gives You Support.” The idea references giving your employees the tools they need to support their efforts. But this should include mental and emotional […]

Tags #commonsense, #customerexperience, #customerservice, #customerservicevoice, #emotionalconnection, #employeevalue, #positivity

Cathenry Cultivating Positive Relationships Customer Service Guest post Hospitality

Making the Emotional Connection

Post author By Mark Lusky
Post date February 22, 2022
No Comments on Making the Emotional Connection

Guest post by Cathenry. A lesson shared from a recent Forbes article (Nine Impactful Customer Service Lessons That Can Change Your Business Approach) states customers are often loyal because of an emotional connection. This connection can then possibly extend itself to that sweet spot of word-of-mouth advertising on top of the traditional marketing venues. […]

Tags #commonsense, #customerexperience, #customerservice, #customerservicevoice, #emotionalconnection, #positivity

Cathenry Cultivating Positive Relationships Customer Service Guest post Hospitality

Customer Rules

Guest post by Cathenry. Forbes magazine recently provided nine impacting lessons on customer service learned by Forbes’ Young Entrepreneurs Council on their road to business success. Most savvy businesspeople will resonate with the suggestions. To unwrap further by including relevant examples, a brief series of posts on each lesson follows. “The Customer is Not Always […]