Guest post by Cathenry. “Customers Will Respect You if You Push Back with Good Reason” is another lesson cited in the Forbes article (Nine Impactful Customer Service Lessons That Can Change Your Business Approach) worthy of consideration. It is difficult to be all things to all people while keeping the quality and best interest of […]
Guest post by Cathenry. As many are scrambling to adjust to the new now of doing business in this duration of the pandemic, the next lesson learned in the Forbes series (Nine Impactful Customer Service Lessons That Can Change Your Business Approach) is apropos: “You Can Never Be Too Thankful” for the customer. One way […]
Guest post by Cathenry. The next lesson learned in the Forbes series (Nine Impactful Customer Service Lessons That Can Change Your Business Approach) is “Always Take Care of Every Customer.” A self-check is to ask yourself: How would I, as a customer, want to be treated? The golden rule standard of doing unto others as […]
Guest post by Cathenry. A third lesson shared from a recent Forbes article (Nine Impactful Customer Service Lessons That Can Change Your Business Approach) states “It’s Worth Investing in Software that Gives You Support.” The idea references giving your employees the tools they need to support their efforts. But this should include mental and emotional […]
Heather Wilde, CTO at Roceteer, wrote an article in Inc. Magazine entitled, “What Working at a Call Center Taught Me About Customer Service…The customer may not always be right, but you can certainly treat them better.” The essence of her advice to customer service departments and reps is to act more like caring, concerned moms […]
Mom and pop customer service traits—most notably doing business with companies you like, respect and trust—are surfacing everywhere as drivers of loyalty and the bottom line. To make it work, companies must invest time, resources and, yes, money.
While Costco was listed first on my top mom and pop kudos list, there are many companies out there with similar attitudes and aptitudes. These companies, smaller in scope than Costco, come up just as large when it comes to taking care of customers/clients. I’ve already recognized these three in previous posts. I’m bringing them […]
As companies grow bigger and more global, customer service in many quarters is feeling more like dealing with a caring mom and pop enterprise than a mega-company. That’s clearly the attitude of such companies as Costco, which has been making me feel right at home since 1999. (Full disclosure: I’m an unabashed, biased Costcophile with […]