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38 and Counting Business Development Empowerment Techniques

Get beyond ‘wibble-wobble’ and DO something

Through several recessions, I always have found predictability in business. You just compensated for changing economics. Companies spending big bucks and hiring fancy, showhorse firms switched to workhorses and lower budgets. I live in the workhorse world, so it presented opportunities. The current state of affairs has created a condition I’ve never seen in 38 […]

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38 and Counting Cultivating Positive Relationships Empowerment Techniques

It’s okay to ask for help

Having lived largely by the seat of my pants for 38 years, I have discovered a variety of survival instincts. One of the most important is the ability to ask for help in business when needed. As guys, we’re generally taught machismo and the importance of always showing strength. In business, this often means talking […]

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37 and Counting Building Bridges Cultivating Positive Relationships Customer Service Empowerment Techniques General Marketing Opinion

Help your customer service team act like caring moms and pops

Heather Wilde, CTO at Roceteer, wrote an article in Inc. Magazine entitled, “What Working at a Call Center Taught Me About Customer Service…The customer may not always be right, but you can certainly treat them better.” The essence of her advice to customer service departments and reps is to act more like caring, concerned moms […]

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37 and Counting Building Bridges Cultivating Positive Relationships Customer Service General Marketing Kudos Opinion

3 Top Companies earning ‘Mom and Pop’ Kudos

While Costco was listed first on my top mom and pop kudos list, there are many companies out there with similar attitudes and aptitudes. These companies, smaller in scope than Costco, come up just as large when it comes to taking care of customers/clients. I’ve already recognized these three in previous posts. I’m bringing them […]

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Opinion

International diplomacy: a many-splintered thing

Trump broke the ice, but will results break the country? I give Trump his due for meeting Kim Jong Un in person. And I say this despite the fact that I despise Trump. Back in 1969, I advocated the Israelis sitting down face-to-face with Palestinian leader Yasser Arafat as part of my religious school Salutatorian […]

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Empowerment Techniques Leverage Opinion

Bernie Sanders, Oliver North are both right about school gun violence

Address NRA intransigence with your vote in November The Washington Post headline sums up one position: “Oliver North, incoming NRA chief, blames school shootings on ‘culture of violence’.” Via NBC News, Bernie Sanders expresses another: “Bernie Sanders lashes out at Congress over gun control after Santa Fe, Texas, shooting…The Vermont senator said legislators will need […]

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Cultivating Positive Relationships Empowerment Techniques Opinion

What do a dumb pet owner and Trump have in common?

Recently, I came unglued when I found a small dog locked inside a car with all the windows up. While the dog seemed fine, I couldn’t fathom who would be stupid enough to do this in hot weather. When the owner appeared, I berated her for her stupidity and committed to calling the cops if […]