38 and Counting Business Development Customer Service Empowerment Techniques

Now is the time to be historical, not hysterical

Stress levels are off the charts. Analysis of potential business consequences based on different health, political and economic scenarios is rampant. As stock market ups and downs have proven so clearly, decisions are based on emotions—chiefly fear—and a desire to cover one’s butt financially. Now is the time to look back to see what lies […]

38 and Counting Business Development Cultivating Positive Relationships Empowerment Techniques

The Little Engine That Could: ‘I think I can, I think I can…’

Many businesses ultimately have succeeded or failed as a result of this tale, which tells of a train stranded on a mountain by an engine failure. Larger engines refuse for numerous reasons to help; a small engine agrees to try and succeeds in accomplishing this tough task while repeating the words, “I think I can, […]

38 and Counting Business Development Empowerment Techniques

Get beyond ‘wibble-wobble’ and DO something

Through several recessions, I always have found predictability in business. You just compensated for changing economics. Companies spending big bucks and hiring fancy, showhorse firms switched to workhorses and lower budgets. I live in the workhorse world, so it presented opportunities. The current state of affairs has created a condition I’ve never seen in 38 […]

38 and Counting Cultivating Positive Relationships Empowerment Techniques

It’s okay to ask for help

Having lived largely by the seat of my pants for 38 years, I have discovered a variety of survival instincts. One of the most important is the ability to ask for help in business when needed. As guys, we’re generally taught machismo and the importance of always showing strength. In business, this often means talking […]

38 and Counting Tips

5 lessons learned through 38 years in business

As I celebrate 38 years in business this September, I’m recalling lessons learned and how those lessons will impact the future. In late August 1982, I asked my boss to become my first client. I had a dog, mortgage and $600 in the bank. With his thumbs-up, a marketing education gained with Ringling Bros. and […]