37 and Counting Cultivating Positive Relationships Customer Service Kudon'ts Opinion

When technology runs headlong into common sense, customer service

Technology is touted for its customer relationship management enhancement. Using advanced techniques, marketers can mine much information about prospects and customers, ranging from how they want to be communicated with to buying habits. But, there’s a decided dark side to technology run amok—or not running at all. When it complicates or confuses the buying process, […]