37 and Counting Business Development Cultivating Positive Relationships Customer Service Leverage Opinion Social Media

Good customer service provides cornerstone of authentic marketing, reputation management

In this era of fake news and fast communication, company reputation is more vulnerable than ever to one negative headline or storyline. Strong customer service ratings over a substantial period of time can limit the damage, showing a pattern of competence and caring that supersedes isolated hits to a reputation. Building and maintaining a positive […]