Tag: employee experience

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37 and Counting Business Development Cultivating Positive Relationships Customer Service Empowerment Techniques General Marketing Leverage Opinion

Competition, employee expectations define 2020s ‘customer service’

Engagement level to maximum conceptual meter, isolated on white background

Given my firm belief that customer service encompasses every element of company performance—including employee acknowledgment and respect—the coming decade will focus squarely on competition for the best treatment both of customers and employees. Companies dedicated to both will continue to grow. Companies ignoring either will find themselves looking up at their competitors. A November Forbes.com […]

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37 and Counting Cultivating Positive Relationships Customer Service Empowerment Techniques General Marketing Leverage Opinion

Thought leadership on customer service vs. shareholder value evolves

A recent New York Times article describes a decided priority shift in the corporation thought leadership arena, proclaiming, “Shareholder Value Is No Longer Everything, Top C.E.O.s Say…Chief executives from the Business Roundtable, including the leaders of Apple and JPMorgan Chase, argued that companies must also invest in employees and deliver value to customers.” This will […]