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Business Development Cultivating Positive Relationships Customer Service Kudon'ts Kudos Opinion

Improving customer service: attitude vs. money

What happens when a company wants to change its dubious customer service experience? Smaller companies can effect sweeping changes relatively quickly, given scale of the operation and general ability to be nimble. Large companies face much more complex and costly challenges because, generally speaking, they are unable to change on a dime. Let’s look at […]