Tag: #cx

Costco continues capturing hearts and dollars, bucking trends along the way

Post author By Mark Lusky
Post date November 10, 2020
No Comments on Costco continues capturing hearts and dollars, bucking trends along the way

Gotta hand it to Costco once again. Their growth continues healthily through the pandemic, largely because of their unwavering dedication to customer service (and their strong employee support doesn’t hurt either). And, this is despite ranking lower than some competitors in the convenience category, cited by a recent ZDNet.com report as a chief consumer buying […]

Tags #commonsense, #ConsciousCapitalism, #consumerloyalty, #costco, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #cx, #empathy, #loyalty, #positivity

Cultivating Positive Relationships Customer Service Empowerment Techniques Opinion

Customers demand convenience, understanding and support for all stakeholders

Post author By Mark Lusky
Post date November 3, 2020
1 Comment on Customers demand convenience, understanding and support for all stakeholders

“Nuts and bolts” of a company’s strengths and credibility once focused on length of time in business, track record and proven abilities—in other words, historical measures. Now, companies increasingly are judged based on their customer service-related performance in the present and moving forward. Historical reputation, while still a factor in buyer decision-making, is taking a […]

Tags #commonsense, #ConsciousCapitalism, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #cx, #empathy, #positivity