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Business Development Cultivating Positive Relationships Customer Service Opinion

Customer care requires ‘all in’ approach, dedication, consistency

Is taking care of customers a strategy or a tactic? Is it transactional or a relationship? Does it encompass problem-solving or the totality of the experience with the customer? The answer to all of this is…all of this. In some circles, the process of problem-solving with customers is a series of tactical transactions. In other […]

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Customer Service Healthcare Kudos Opinion

Before Hep C Connection, Ann Jesse founded New Orleans food bank

Long before Hep C Connection, Ann Jesse (formerly Harlan) was the founding Executive Director of a New Orleans food bank called the Community Food Distribution Center (CFDC), described as one of the first programs of its kind in the US. In addition to a large central storage area, 17 distribution centers served those needing help […]

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Customer Service Healthcare Kudos Opinion

Ann Jesse offered Hep C sufferers customer service via peace of mind

Ann Jesse dedicated herself to providing Hep C sufferers peace of mind, along with education and access to needed clinical and emotional resources. It started with Hep C Connection’s He!p Line. Notes an organization brochure back in the day: “How He!p Line works…Positive screening for HBV and/or HCV triggers a notification letter to the donor, […]

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Customer Service Healthcare Kudos Opinion

Ann Jesse’s Hep C Connection changed the disease’s trajectory

Ann Jesse didn’t just talk about change. She made it happen. Along the way, she enhanced many lives nationwide. She founded multiple organizations. Hep C Connection is the one I knew best. A brochure summarizes the organization’s focus, which ultimately became their most extraordinary customer service contribution: “When donors test HBV/HCV positive, give them more […]

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Business Development Customer Service Healthcare Opinion

Here’s to Ann Jesse, firebrand entrepreneur and customer service champion

My longtime friend, Ann Jesse, just died. Ann didn’t just practice stellar customer service, she created it. When diagnosed with Hepatitis C in the nineties, she started a national Hep C support organization to provide the help and answers she hadn’t been able to find anywhere else. The Hep C Connection grew to one of […]