Tag: #change

Sometimes, the decisions about pitching clients are clear-cut

Post author By Mark Lusky
Post date April 20, 2021
1 Comment on Sometimes, the decisions about pitching clients are clear-cut

Recent furor about new voting legislation has caused companies and organizations to choose sides on the issue. Major League Baseball moved the All-Star Game from Atlanta to Denver in the wake of Georgia legislation designed to restrict voting options. So, depending on how you feel about the voting rights issue, your prospecting process can have […]

Tags #businesstips, #change, #commonground, #commonsense, #consumerloyalty, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #cxstars, #diversity, #learn, #loyalty, #opportunities, #positivity, #trust, cx

Business Development Empowerment Techniques Tips

When ‘customer service stars’ present mixed reviews

Post author By Mark Lusky
Post date April 13, 2021
No Comments on When ‘customer service stars’ present mixed reviews

Amazon gets high customer service marks. But, its employee treatment is controversial and, by most accounts, lacking. In contrast, Costco gets consistently high marks across both categories. As employees also are vital “customers,” mixed reviews can present a dilemma when deciding to court customer service stars as prospects. It’s not necessarily an all-or-nothing scenario. It […]

Tags #businesstips, #change, #commonground, #commonsense, #consumerloyalty, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #cxstars, #employeeexperience, #learn, #loyalty, #opportunities, #positivity, #trust, cx