In the short time since my last post, much of our world has been relegated to a party of one. Shelter-in-place orders are proliferating across the country, and people increasingly are shying away from even minimal interpersonal contact. To counter the frustration this situation brings, think about what you still CAN do instead of what […]
I’ve often said that we’re all small businesses consisting of ourselves. While we may not be self-employed, we all certainly perform what can be called basic business functions in our day-to-day lives. The current coronavirus crisis provides an opportunity to practice “B2B” customer service with our family, friends, colleagues, neighbors and communities-at-large. In essence, we […]
A balanced perspective about the coronavirus would provide a great customer service to We the People. Instead, we have sensationalized media on one side proclaiming that the “sky is falling.” On the other side, we have the Trump Administration glibly maintaining that the condition is being contained. While the media’s job in large part is […]
Establishing consumer awareness, ensuring consumer safety and promoting education are three critical customer service functions. As everything from product counterfeiting to coronaviruses becomes more front-and-center in the eyes of the public, companies need to step up their game to provide critical information and help safeguard the public as best they can. A CNN.com report at […]
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