Tag: #cxstars

When ‘customer service stars’ present mixed reviews

Post author By Mark Lusky
Post date April 13, 2021
No Comments on When ‘customer service stars’ present mixed reviews

Amazon gets high customer service marks. But, its employee treatment is controversial and, by most accounts, lacking. In contrast, Costco gets consistently high marks across both categories. As employees also are vital “customers,” mixed reviews can present a dilemma when deciding to court customer service stars as prospects. It’s not necessarily an all-or-nothing scenario. It […]

Tags #businesstips, #change, #commonground, #commonsense, #consumerloyalty, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #cxstars, #employeeexperience, #learn, #loyalty, #opportunities, #positivity, #trust, cx

Business Development Cultivating Positive Relationships Empowerment Techniques Tips

Seek clients emulating your personal preferences

Post author By Mark Lusky
Post date March 30, 2021
No Comments on Seek clients emulating your personal preferences

In addition to courting customer service stars, client prospects that emulate your personal preferences also can be good way to pursue new opportunities. Companies scoring high on both fronts will be more likely to sync up with you in a business relationship. There are many ways to assess preference and style compatibility. One obvious and […]

Tags #businesstips, #commonground, #commonsense, #consumerloyalty, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #cx, #cxstars, #loyalty, #opportunities, #positivity, #trust