Business Development Cultivating Positive Relationships Customer Service Opinion Tips

Time-tested customer service practices will help counter complaint regulations

Customer service complaint regulation may be coming to a business near you. According to an article in, “Stricter regulations will force businesses to focus on complaints management…With the new Australian regulation RG 271 having gone into effect on October 5, 2021, we predict that similar regulations will continue to expand around the globe — […]

Business Development Customer Service Opinion Tips

Relating ‘new’ tactics to old values, expectations

A December 2021 article that addresses “10 ways to create better predictability in customer service” notes, “Creating predictability in customer service is one of the most challenging things to do for small business owners. It’s one thing to do customer service yourself when you’re just starting your business. But as you scale and hire […]

Cultivating Positive Relationships Customer Service Opinion Tips

Let’s start with Happy New Year wishes and a wish list

OK folks, it’s a clean slate. New Year. New ideas. New opportunities. Or perhaps it’s actually a return to old values, insights and practices that will do the most good. In customer service, bedrock practices based on historical wisdom always seem to work best. So, with the New Year, let’s look at some of those—and […]