Customer service weak links can doom otherwise exceptional efforts to serve customers and other stakeholders. Identifying and remediating the weakest customer service links in your company can pay substantial dividends now and down the road. Companies unwilling or unable to examine potential weak links likely will discover the hard way that competitors have identified them—and […]
Lack of clarity, confidence and catalyst seem to be the primary reasons people don’t go the extra mile to seek out satisfying customer service solutions. Lack of clarity can be remedied with a clear-cut plan to go beyond the normal customer service loop. Confidence can be achieved by seeing the positive results of others and […]
When going beyond the normal customer service loop to executive-level help, the outcomes generally will be satisfying. However, there are companies that just don’t seem to care no matter what you do. That’s when it’s time to ratchet up both the rhetoric and leverage. Instead of just asking for help, demand it. Here are some […]
There are surprisingly easy ways for you to get the customer service you want and deserve. Most consumers give up right away after trying and failing to get customer service resolution in the normal customer support department. When one call, email, text or online chat session fails to produce a satisfactory outcome, they stop trying. […]
Community contributors ranging from individuals to organizations are providing food and other support to furloughed and unpaid government workers—its own form of “customer service.” In stark contrast is the “customer disservice” coming from Donald Trump, whose appalling lack of caring for his customers, the American people, is abominable. As little as Trump cares for his […]
Too much marketing prospecting—both to upsell present customers and acquire new ones—can be a huge turnoff. Marketers incessantly and blatantly promoting themselves on social media—versus offering helpful insights and information—can get annoying and become a “customer disservice.” Recipients of excessive email marketing may delete before ever viewing and/or unsubscribe once they see the sender. A […]
Wh-a-a-a-t? Isn’t the aim of marketing to be seen, heard and felt—giving your message the best chance of being acted upon? Not always. Ability to reach far, wide and often has opened up new vistas and opportunities for marketing. Eager to take advantage of this growing exposure and influence, some marketers go way overboard and […]
Licensed Massage Therapist Ginny Anthony is an excellent and effective sports medicine-trained professional skilled in offering a variety of modalities from gentle to more intense muscle manipulation. Registered with Colorado’s Department of Regulatory Agencies (DORA), she works out the kinks from tight, over-used (and in some cases under-used) muscles. Ginny consistently checks in about overall […]
Amid all the cacophony in politics, financial markets and the government and corporate sectors, it’s easy to get caught up in negative spirals. These are weighty concerns that likely will impact our lives substantially in the New Year. If/when they do, we’ll have to adjust and deal with the issues to the best of our […]
Adept is defined as “very skilled or proficient at something.” Adroit is defined as “clever or skillful in using the hands or mind.” My CPA, John Morse, fills the bill in both categories. I found John several years ago, and was immediately struck with his knowledge and ability to work efficiently and effectively on my […]
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