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The Happy Curmudgeon

The Happy Curmudgeon

Empowering People to Speak Up and Speak Out!

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Category: 36 and Counting

Posted on April 11, 2019April 12, 2019

Customer Service Recap

Six must-read posts on customer service. Customer service weak links can doom otherwise exceptional efforts to serve customers and other stakeholders. Identifying and remediating the weakest customer service links in…

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Posted on January 3, 2019

Licensed massage therapist Ginny Anthony makes mind and muscle work together

Licensed Massage Therapist Ginny Anthony is an excellent and effective sports medicine-trained professional skilled in offering a variety of modalities from gentle to more intense muscle manipulation. Registered with Colorado’s…

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Posted on December 27, 2018

Make the coming year a truly ‘Happy New Year!’

Amid all the cacophony in politics, financial markets and the government and corporate sectors, it’s easy to get caught up in negative spirals. These are weighty concerns that likely will…

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Posted on December 11, 2018

Freelance Creative Support and Lois Deveneau: Exemplary customer service via creativity, initiative, brilliance

I’ve known and worked with Lois Deveneau since the early nineties, when my gray hair hadn’t yet bloomed and my waistline was trim and taut. Lois is the principal of…

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Posted on December 4, 2018

Graywin’s Michael Powers makes computer and IT consulting a customer service delight

In December, we’re celebrating customer service joy. There are many positive stories that can get overlooked amid accounts of negative and inadequate customer service. These positive accounts are proving contagious,…

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Posted on November 27, 2018November 27, 2018

Caregivers want to be just that despite a challenging system

In a 2017 Forbes.com interview, writer Micah Solomon talked with former Cleveland Clinic Chief Experience Officer James Merlino, MD about the desire and need for healthcaring in arguably the most…

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Posted on November 20, 2018November 23, 2018

Patient satisfaction presents unique challenges

Healthcare ‘customer service’ differs from the rest of the world. In a 2017 Forbes.com interview with former Cleveland Clinic Chief Experience Officer James Merlino, MD, writer Micah Solomon explores the…

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Posted on November 13, 2018November 23, 2018

Missionary work thrives in direct primary care

‘Customer service’ prevails over profits. Merriam-Webster defines “missionary” as “a person undertaking a mission and especially a religious mission.” Louisiana-based Todd Flowers, MD checks the box twice—having done missionary work across…

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