Six must-read posts on customer service.
Customer service weak links can doom otherwise exceptional efforts to serve customers and other stakeholders. Identifying and remediating the weakest customer service links in your company can pay substantial dividends now and down the road. Companies unwilling or unable to examine potential weak links likely will discover the hard way that competitors have identified them—and will use the findings to their benefit.
Read more about weak links:
Inattention plagues customer service
Designed disservice drives many customer service policies
Customer service is only as strong as the weakest link
There are surprisingly easy ways for you to get the customer service you want and deserve. Most consumers give up right away after trying and failing to get customer service resolution in the normal customer support department. When one call, email, text or online chat session fails to produce a satisfactory outcome, they stop trying. Generally, frustration, anger and feelings of being powerless follow. Discover how you can get stress-relieving, satisfying solutions instead of stress-producing BS.
Read more about leverage and empowerment:
When at first you don’t succeed, ratchet up leverage and rhetoric to get deserved customer service
‘Ghostbusters’ provides insights to customer service solutions
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Mark Lusky is a veteran writer, storyteller and author, with 40+ years of public relations, advertising, marketing and journalism experience.
Author of A Wandering Wondering Jew… and co-author of Don’t Get Mad, Get Leverage, Mark (aka The Happy Curmudgeon) is the owner of a Denver-based marketing communications firm.
happycurmudgeon.com 
One reply on “Customer Service Recap”
Great wind-up. There is one other headache customers have to contend with. Websites with menus that rival War and Peace in complexity and length. That’s my vent for the day.