Categories
36 and Counting Cultivating Positive Relationships Customer Service Kudos Opinion

Graywin’s Michael Powers makes computer and IT consulting a customer service delight

In December, we’re celebrating customer service joy. There are many positive stories that can get overlooked amid accounts of negative and inadequate customer service. These positive accounts are proving contagious, as increasingly companies across the country are making top-notch customer care a top priority. A closet geek, I’ve spent most of my professional life addressing […]

Categories
36 and Counting Cultivating Positive Relationships Customer Service Empowerment Techniques Healthcare Kudos

Missionary work thrives in direct primary care

‘Customer service’ prevails over profits. Merriam-Webster defines “missionary” as “a person undertaking a mission and especially a religious mission.” Louisiana-based Todd Flowers, MD checks the box twice—having done missionary work across the globe, and now as a direct primary care physician. For an increasing number of people, direct primary care is becoming their salvation in a […]

Categories
36 and Counting Cultivating Positive Relationships Customer Service Empowerment Techniques Healthcare Kudos Opinion

Patient caring rays of hope shine amid healthcare maelstrom

This is the first in a series about healthcare “customer service” addressing patient caring. While there is much to lament about the decided lack of “bedside manner” afforded many under today’s ailing healthcare system, there are bright spots as well. This series focuses on exemplary health-caring innovations that hopefully will spread quickly and help cure […]

Categories
Cultivating Positive Relationships Customer Service Kudon'ts Kudos Opinion

Customer service review of Trump, who fancies himself nation’s ‘CEO’

While running the government like a corporation is a Donald Trump aspiration, there are obvious differences that make the comparison somewhat ludicrous. However, given Trump’s penchant for the idea, let’s round out this month’s Costco-focused customer service series with an evaluation of how good a job he’s doing taking care of his “customers” (the US […]

Categories
36 and Counting Cultivating Positive Relationships Customer Service Kudos Opinion

Costco vs. Amazon: No knockout punch in sight

To me, Costco and Amazon are about as perfect a complement as can be found anywhere in retail. They’re both highly customer-service focused, treat customers well, and make it relatively easy to get positive outcomes no matter the circumstances. (Costco, however, does seem to outshine Amazon when it comes to employee treatment.) Fierce competition between […]

Categories
36 and Counting Cultivating Positive Relationships Customer Service Kudos Opinion

Drilling down further into Costco’s formula for success

Behind all the bravado about Costco customer service is a simple approach that taps into common sense and brilliantly reads the minds of its customers. At a time when many companies woo prospects with discounts and special offers, then try to ignore them once they become customers, Costco takes a decidedly different path. Once they […]

Categories
36 and Counting Cultivating Positive Relationships Customer Service General Marketing Kudos Opinion

Costco prioritizes customers, employees over shareholders

This the first of a four-part series on companies exemplifying superior customer service and employee treatment—and the rewards accruing to their bottom lines and shareholders in the process. It’s a win-win model that exposes the zero-sum gain model of “I win, you lose” as an absurd and ineffective way of doing business. You listening, Donald […]

Categories
36 and Counting Cultivating Positive Relationships Customer Service Kudon'ts Kudos Opinion

History, beautiful scenery, and a craft fair

Crested Butte holiday stay spotlights customer service peaks, valleys, continued Kudos and Kudon’ts of 4 days in a glorious natural setting Part 4, Exploring: Events & Attractions Crested Butte is a treasure. As a Denver native, I don’t know why I waited this long to explore it. Expecting a long, winding climb through thickly-forested pathways […]

Categories
36 and Counting Customer Service Kudon'ts Kudos

Crested Butte restaurants mostly show good customer service

Crested Butte holiday stay spotlights customer service peaks, valleys, continued Kudos and Kudon’ts of 4 days in a glorious natural setting Part 3, Dining: Food & Beverage What are anniversaries without dining experiences? Ours were a mixed bag, ranging from “Meh” to “Wow!” Kudos include “Wow” service and food at Bonez (enchiladas to die for […]

Categories
36 and Counting Cultivating Positive Relationships Customer Service Empowerment Techniques Kudon'ts Kudos

Crested Butte’s Elevation Hotel and Spa: Rocky Mountain high and a few downers

Crested Butte holiday stay spotlights customer service peaks, valleys, continued Kudos and Kudon’ts of 4 days in a glorious natural setting Part 2, Staying: Lodging & Accommodations “Do sweat the small stuff” should be the mantra of hotel operators and a cornerstone of their customer service policies. Poor housekeeping, upkeep, and questionable logistics can ding […]