All the shit that’s fit to print…or prints to fit

What do these top two Google headlines have in common? “‘I was going to get this over with’: Inside Giuliani’s explosive Stormy Daniels revelation…Rudolph W. Giuliani said President Trump personally repaid his lawyer the $130,000 that was used to buy Stormy Daniels’s silence about an alleged affair.” -Washington Post “A serial pooper targeted a N.J. […]

Empowerment Techniques Opinion

When justice is at stake, ‘no comment’ only works for so long

  White House ‘de-press’ briefing is a ‘no’ show Watching the latest White House press briefing was depressing. I haven’t watched many lately for that reason, plus the fact that I wind up swearing loudly in the workout room. While Sarah Sanders’ never-ending string of non-answers is infuriating, it also makes me wonder why the […]

Business Development Cultivating Positive Relationships Opinion Social Media

Saying ‘sorry’ can cut both ways

Mea culpas can be helpful or off-putting Depending on the circumstances and perceived sincerity, apologies can help solve a reputation problem or exacerbate it. Reputation management specialists hold a variety of views about if, when and how to apologize. Facebook’s Mark Zuckerberg is the latest bigwig to apologize for his company’s actions. Whether or not […]

Empowerment Techniques Leverage Opinion

David (Hogg) vs. Goliath: Sanction slingshot hits its mark

Sanctions work against countries…why not domestic scofflaws? Why shouldn’t young consumers level their brand of sanctions against corporate and celebrity targets who in many cases desperately deserve to be called to account? David Hogg has become, at least for the moment, a symbolic firebrand of this movement. To all the Laura Ingrahams and fellow believers […]

Customer Service Opinion

Tech support shortcomings try patience, thwart productivity

I’ve always been a fan of “artificial intelligence,” starting with an elementary robot that looked like an erector set in motion. I was a small child, and my next-door neighbor had discovered a way to repurpose the robot to function as a TV remote. Pretty cool and heady stuff back then. Today’s technology is both […]

Customer Service Opinion Social Media

Fake news, flawed data and phony claims

Time was, big ad agencies held sway over consumers with grandiose claims of product and service excellence. Quite often, the claims were exaggerated or downright false. But, until a groundswell of consumer sentiment hit the headlines, a grassroots activist went on the warpath, or an investigative reporter uncovered falsehoods, the ads, PR campaigns, and promotional […]


Seriously, Shithole Countries?

Am I reading this correctly? Did the US President actually ask during an immigration meeting with Senate and House members, “Why do we want all these people from ‘shithole countries’ coming here?…Yes, he said ‘shithole countries’ — apparently in reference to the fact that immigrants from places like El Salvador, Haiti and Africa were being […]

Cultivating Positive Relationships Empowerment Techniques Opinion

What do a dumb pet owner and Trump have in common?

Recently, I came unglued when I found a small dog locked inside a car with all the windows up. While the dog seemed fine, I couldn’t fathom who would be stupid enough to do this in hot weather. When the owner appeared, I berated her for her stupidity and committed to calling the cops if […]

Cultivating Positive Relationships Empowerment Techniques Leverage Opinion

Why play by the rules?

People who try to do the right things are finding themselves penalized time and time again, while lying, deceitful misfits get away with murder—sometimes literally.

Customer Service Empowerment Techniques Opinion Social Media

Don’t know? Don’t care? Just make up something!

That’s the standard set by Donald Trump, and it’s being emulated in businesses and interpersonal interactions across the land. Of course, this is nothing new. For example, how many times do you ask a question of a retailer and get an accurate, complete response? But, it’s indicative of a deeper malaise—lack of regard for the […]