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Customer Service Opinion

Tech support shortcomings try patience, thwart productivity

I’ve always been a fan of “artificial intelligence,” starting with an elementary robot that looked like an erector set in motion. I was a small child, and my next-door neighbor had discovered a way to repurpose the robot to function as a TV remote. Pretty cool and heady stuff back then. Today’s technology is both […]

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Customer Service Opinion Social Media

Fake news, flawed data and phony claims

Time was, big ad agencies held sway over consumers with grandiose claims of product and service excellence. Quite often, the claims were exaggerated or downright false. But, until a groundswell of consumer sentiment hit the headlines, a grassroots activist went on the warpath, or an investigative reporter uncovered falsehoods, the ads, PR campaigns, and promotional […]

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Opinion

Seriously, Shithole Countries?

Am I reading this correctly? Did the US President actually ask during an immigration meeting with Senate and House members, “Why do we want all these people from ‘shithole countries’ coming here?…Yes, he said ‘shithole countries’ — apparently in reference to the fact that immigrants from places like El Salvador, Haiti and Africa were being […]

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Cultivating Positive Relationships Empowerment Techniques Opinion

What do a dumb pet owner and Trump have in common?

Recently, I came unglued when I found a small dog locked inside a car with all the windows up. While the dog seemed fine, I couldn’t fathom who would be stupid enough to do this in hot weather. When the owner appeared, I berated her for her stupidity and committed to calling the cops if […]

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Cultivating Positive Relationships Empowerment Techniques Leverage Opinion

Why play by the rules?

People who try to do the right things are finding themselves penalized time and time again, while lying, deceitful misfits get away with murder—sometimes literally.

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Customer Service Empowerment Techniques Opinion Social Media

Don’t know? Don’t care? Just make up something!

That’s the standard set by Donald Trump, and it’s being emulated in businesses and interpersonal interactions across the land. Of course, this is nothing new. For example, how many times do you ask a question of a retailer and get an accurate, complete response? But, it’s indicative of a deeper malaise—lack of regard for the […]

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General Marketing Opinion

Print Is Dying? Not in Packaging, Labels…or Elsewhere

Once again, it’s time to acknowledge that print is not dead. In fact, in some sectors, it’s growing and thriving. by Mark Lusky Adapted from an article published by PFFC, March 2017 A December 2016 story posted on Thailand’s bangkokpost.com starts out with the ominous headline, “FTI: Print to continue slow death in 2017. But, […]

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Cultivating Positive Relationships Empowerment Techniques Opinion

Perfectly Safe vs. Unnecessarily Unsafe

Quest for the former has led to the latter “We have met the enemy and he is us.” -Pogo comic strip By Mark Lusky “We have met the enemy and he is us.” This iconic quote from the Pogo comic strip applies to today’s state of the union. In the quest to keep everyone safe […]