Tag: #consumerloyalty

One extraordinary customer experience cements loyalty

Post author By Mark Lusky
Post date November 17, 2020
1 Comment on One extraordinary customer experience cements loyalty

Through all of the advice and philosophizing out there, sometimes great customer service boils down to what Jack Palance told Billy Crystal in the movie City Slickers. Excerpted, Palance asks, “Do you know what the secret of life is?…One thing. Just one thing…[Crystal asks] But, what is the ‘one thing?’…[Palance replies] That’s what you have […]

Tags #commonsense, #ConsciousCapitalism, #consumerloyalty, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #Denver, #empathy, #KingSoopers, #Kroger, #loyalty, #positivity, cx

Building Bridges Cultivating Positive Relationships Customer Service Opinion

Costco continues capturing hearts and dollars, bucking trends along the way

Post author By Mark Lusky
Post date November 10, 2020
No Comments on Costco continues capturing hearts and dollars, bucking trends along the way

Gotta hand it to Costco once again. Their growth continues healthily through the pandemic, largely because of their unwavering dedication to customer service (and their strong employee support doesn’t hurt either). And, this is despite ranking lower than some competitors in the convenience category, cited by a recent ZDNet.com report as a chief consumer buying […]

Tags #commonsense, #ConsciousCapitalism, #consumerloyalty, #costco, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #cx, #empathy, #loyalty, #positivity