Everything that goes into good customer service is being tested by the Great Resignation. Adequate staffing, training, and employee engagement and longevity are among the most stressed areas. It’s hard—if not impossible—to provide top-notch customer service when there aren’t enough well-trained, seasoned, and motivated company employees in place to do the job. Adequate staffing is […]
Tag: #greatresignation
Disengaged employees are driving the Great Resignation. As employees are customers in their own right, it follows that their dissatisfaction is another form of poor customer service. Engaged employees, on the other hand, offer a customer service twofer. Satisfied employees provide better service to customers. It’s axiomatic. It’s common sense. It’s also a concept that […]
Just stayed again at the YMCA of the Rockies in Estes Park, CO. Once again, the accommodations were superb. Customer service was even better. Evidently, the Great Resignation either hasn’t hit the facility hard, or the YMCA is handling it well. I had a couple issues requiring a maintenance visit to our cabin—including a non-functioning […]
How will the “Great Resignation” impact customer service? With so many people quitting present jobs and searching for new opportunities (including changing industries and entrepreneurism), existing company resources are being stressed and strained. Moving forward, this will adversely impact the ability of companies to maintain and/or improve customer service levels and commitments. Customer service is […]
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