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Cultivating Positive Relationships Customer Service Good Content Kudon'ts Opinion

 Investor bottom-liners obliterate Southwest’s customer service-centric benefits

Free bags and non-expiring flying points, two major Southwest Airlines perks and a major differentiator, are gone. LISTEN An article in The Street points out, “Southwest Airlines has decided to become as crummy and passenger-unfriendly as its rivals, which offer fares that come with nothing and market them as giving passengers choice…[it] sacrificed its identity […]

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Cultivating Positive Relationships Customer Service General Marketing Good Content Opinion Social Media

 Trump group chat gaffe reeks of inattention

Lying, cheating, and stealing are the hallmarks of present-day government and have permeated corporate America everywhere “We, the People” turn.

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Cultivating Positive Relationships Customer Service General Marketing Opinion

 ‘There’s a sucker born every minute’-P.T. Barnum

Lying, cheating, and stealing are the hallmarks of present-day government and have permeated corporate America everywhere “We, the People” turn.