Tag: #respect

Investor bottom-liners obliterate Southwest’s customer service-centric benefits

Post author By Mark Lusky
Post date April 17, 2025
No Comments on Investor bottom-liners obliterate Southwest’s customer service-centric benefits

Free bags and non-expiring flying points, two major Southwest Airlines perks and a major differentiator, are gone. LISTEN An article in The Street points out, “Southwest Airlines has decided to become as crummy and passenger-unfriendly as its rivals, which offer fares that come with nothing and market them as giving passengers choice…[it] sacrificed its identity […]

Tags #commonsense, #consumerloyalty, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #like, #respect, #trust

Cultivating Positive Relationships Customer Service General Marketing Good Content Opinion Social Media

Trump group chat gaffe reeks of inattention

Post author By Mark Lusky
Post date April 14, 2025
No Comments on Trump group chat gaffe reeks of inattention

Lying, cheating, and stealing are the hallmarks of present-day government and have permeated corporate America everywhere “We, the People” turn.

Tags #commonsense, #consumerloyalty, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #like, #respect, #trust, Cheat, do good, inattention, interactions, Lie, Steal, We the People

Cultivating Positive Relationships Customer Service General Marketing Opinion

‘There’s a sucker born every minute’-P.T. Barnum

Post author By Mark Lusky
Post date March 19, 2025
No Comments on ‘There’s a sucker born every minute’-P.T. Barnum

Lying, cheating, and stealing are the hallmarks of present-day government and have permeated corporate America everywhere “We, the People” turn.

Tags #commonsense, #consumerloyalty, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #like, #respect, #trust, Cheat, Costco, do good, Lie, Steal

Building Bridges Cultivating Positive Relationships Customer Service General Marketing

Trust, like, respect: reverberating in my brain

Post author By Mark Lusky
Post date January 25, 2022
No Comments on Trust, like, respect: reverberating in my brain

The more I think about it, the more these three simple but enduring concepts are capturing my thoughts about customer service, marketing, and just about everything else. These three words endure as key criteria of why we choose to do business with someone: regardless of their status as a solopreneur or Fortune 500 company. And […]

Tags #commonsense, #consumerloyalty, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #positivity, #respect, #trust