Tag: #texting

Incessant advertising is another over-communication mistake

Post author By Mark Lusky
Post date August 10, 2021
1 Comment on Incessant advertising is another over-communication mistake

I can die a happy person if I never see another Golo or American Home Shield TV commercial come up on the screen. Make no mistake, I actually checked them both out initially. Golo offers a regimen to battle insulin resistance and American Home Shield covers home repairs. In fact, I initially found the American […]

Tags #commonsense, #consumerloyalty, #customercare, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #overadvertising, #overboard, #overcommunicating, #texting, #trust, cx

Customer Service General Marketing Opinion

Text spamming, scamming, slamming proliferate

Post author By Mark Lusky
Post date August 3, 2021
1 Comment on Text spamming, scamming, slamming proliferate

Leading the over-communication charge is texting. Between spamming, scamming, and now slamming us with unwanted texts, email and robocalls now have some serious competition. Maybe I’ve been late to the party, as I’ve only started getting bombarded the last few weeks. For whatever reason, however, the intrusion has been substantially thwarted by a text blocking […]

Tags #commonsense, #consumerloyalty, #customercare, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #cx, #overboard, #overcommunicating, #texting, #trust