Tag: #overboard

Starry snafu highlights why misleading customer service is worse than none at all

Post author By Mark Lusky
Post date August 17, 2021
2 Comments on Starry snafu highlights why misleading customer service is worse than none at all

Customer service representations that don’t hold up to actual performance are worse than no customer service at all. My Nextdoor post last week addresses my frustrating “Starry Snafu” experience: “As a backup to CenturyLink Internet/landline, which I’ve had nearly 5 years, I ordered Starry on a trial basis. When I put in the order, I […]

Tags #commonsense, #consumerloyalty, #customercare, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #misleading, #overboard, #overcommunicating, #trust, cx

Cultivating Positive Relationships Customer Service General Marketing Kudon'ts Opinion

Incessant advertising is another over-communication mistake

Post author By Mark Lusky
Post date August 10, 2021
1 Comment on Incessant advertising is another over-communication mistake

I can die a happy person if I never see another Golo or American Home Shield TV commercial come up on the screen. Make no mistake, I actually checked them both out initially. Golo offers a regimen to battle insulin resistance and American Home Shield covers home repairs. In fact, I initially found the American […]

Tags #commonsense, #consumerloyalty, #customercare, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #overadvertising, #overboard, #overcommunicating, #texting, #trust, cx

Customer Service General Marketing Opinion

Text spamming, scamming, slamming proliferate

Post author By Mark Lusky
Post date August 3, 2021
1 Comment on Text spamming, scamming, slamming proliferate

Leading the over-communication charge is texting. Between spamming, scamming, and now slamming us with unwanted texts, email and robocalls now have some serious competition. Maybe I’ve been late to the party, as I’ve only started getting bombarded the last few weeks. For whatever reason, however, the intrusion has been substantially thwarted by a text blocking […]

Tags #commonsense, #consumerloyalty, #customercare, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #cx, #overboard, #overcommunicating, #texting, #trust

General Marketing Opinion

And the beatdown goes on…

Two unrelated social media posts show how deep and wide intrusive, over-communicating customer service platforms can get. One states, “I recently bought Royals tickets for a team outing and I’ve literally had to unsubscribe from 8 different Royals email lists already.” Another points out, “Once you donate…you can expect to be bombarded with robocalling pleas […]

Tags #commonsense, #consumerloyalty, #customercare, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #learn, #overboard, #overcommunicating, #trust, cx