Community contributors ranging from individuals to organizations are providing food and other support to furloughed and unpaid government workers—its own form of “customer service.” In stark contrast is the “customer disservice” coming from Donald Trump, whose appalling lack of caring for his customers, the American people, is abominable. As little as Trump cares for his […]
Too much marketing prospecting—both to upsell present customers and acquire new ones—can be a huge turnoff. Marketers incessantly and blatantly promoting themselves on social media—versus offering helpful insights and information—can get annoying and become a “customer disservice.” Recipients of excessive email marketing may delete before ever viewing and/or unsubscribe once they see the sender. A […]
Licensed Massage Therapist Ginny Anthony is an excellent and effective sports medicine-trained professional skilled in offering a variety of modalities from gentle to more intense muscle manipulation. Registered with Colorado’s Department of Regulatory Agencies (DORA), she works out the kinks from tight, over-used (and in some cases under-used) muscles. Ginny consistently checks in about overall […]
Amid all the cacophony in politics, financial markets and the government and corporate sectors, it’s easy to get caught up in negative spirals. These are weighty concerns that likely will impact our lives substantially in the New Year. If/when they do, we’ll have to adjust and deal with the issues to the best of our […]
Adept is defined as “very skilled or proficient at something.” Adroit is defined as “clever or skillful in using the hands or mind.” My CPA, John Morse, fills the bill in both categories. I found John several years ago, and was immediately struck with his knowledge and ability to work efficiently and effectively on my […]
I’ve known and worked with Lois Deveneau since the early nineties, when my gray hair hadn’t yet bloomed and my waistline was trim and taut. Lois is the principal of Freelance Creative Support Services, whose motto is “I help people get stuff done.” She does…and then some. Lois offers customer service excellence via her creativity, […]
In December, we’re celebrating customer service joy. There are many positive stories that can get overlooked amid accounts of negative and inadequate customer service. These positive accounts are proving contagious, as increasingly companies across the country are making top-notch customer care a top priority. A closet geek, I’ve spent most of my professional life addressing […]
In a 2017 Forbes.com interview, writer Micah Solomon talked with former Cleveland Clinic Chief Experience Officer James Merlino, MD about the desire and need for healthcaring in arguably the most important customer service area of our lives. Healthcare workers are motivated to provide a positive, caring experience in a system where frustration, burnout and outside […]
Healthcare ‘customer service’ differs from the rest of the world. In a 2017 Forbes.com interview with former Cleveland Clinic Chief Experience Officer James Merlino, MD, writer Micah Solomon explores the complex world of healthcare “customer service.” Given the dynamics involved, it’s not business as usual in the healthcaring arena. In the article, Merlino points out […]
‘Customer service’ prevails over profits. Merriam-Webster defines “missionary” as “a person undertaking a mission and especially a religious mission.” Louisiana-based Todd Flowers, MD checks the box twice—having done missionary work across the globe, and now as a direct primary care physician. For an increasing number of people, direct primary care is becoming their salvation in a […]
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