Tag: #omnichannels

Communications channels need to back up customer service reps

Post author By Mark Lusky
Post date September 7, 2021
No Comments on Communications channels need to back up customer service reps

I got a reminder last week about the importance of “training” communications channels right along with reps to accurately inform and educate. The matter seemed to be simple: I wanted to donate an old flat-screen TV. After a couple hours calling around, based on website-based policies for such items, I learned that many communications either […]

Tags #aptitude, #attitude, #commonsense, #consumerloyalty, #customercare, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #omnichannels, #Training, #trust, cx

Business Development Customer Service General Marketing Opinion Tips

As top-notch customer service demand rises, does supply have to fall?

Post author By Mark Lusky
Post date August 31, 2021
No Comments on As top-notch customer service demand rises, does supply have to fall?

Forbes Senior Contributor Micah Solomon addresses a great question about customer service standards falling as a company scales up operations. He notes: “Is such lowering of standards irreversible, the inevitable status quo as a company continues to scale? Decidedly not—if you relentlessly resharpen your focus and tenaciously stick to your guns once again in only […]

Tags #aptitude, #attitude, #commonsense, #consumerloyalty, #customercare, #customerexperience, #customerservice, #customerservice101, #customerservicevoice, #omnichannels, #Training, #trust, cx