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The Happy Curmudgeon

The Happy Curmudgeon

Empowering People to Speak Up and Speak Out!

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Category: 37 and Counting

Posted on October 15, 2019

Jeff Bezos: Here’s how to lose a loyal customer

I hadn’t planned to write this post, but Amazon’s batting zero this week inspired (and infuriated) me. Recently, I wrote a post about how Amazon needs to slow down fulfillment…

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Posted on October 8, 2019

Amazon customer service to sellers falters

I gotta admit: I’m conflicted about ordering from Amazon for reasons beyond fulfilling their guaranteed delivery windows and treatment of employees. A just-uncovered businessinsider.com article details how the company is…

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Posted on October 1, 2019

Unmet commitments lead to buying hesitation

While the art and science of good customer service can get rather complicated and sophisticated, the essence is simple: Make customers like, trust and respect you. All the customer service-oriented…

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Posted on September 24, 2019

Slow down to keep customers happier

Good customer service requires rethinking and, in some cases, slowing down fulfillment and delivery. Yes, s-l-o-w down. Here’s why: Once people get accustomed to a standard—say two-hour grocery delivery—they will…

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Posted on September 17, 2019

Propaganda: Thought Leadership or Leadershi*?

Merriam-Webster defines “propaganda” as: “…the spreading of ideas, information, or rumor for the purpose of helping or injuring an institution, a cause, or a person…ideas, facts, or allegations spread deliberately to further…

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Posted on September 10, 2019

Thought leadership presents risks along with rewards

Thought leadership is ever-present. Ancient Greek philosopher Aristotle provided enduring thought leadership when he uttered, “Moderation in all things.” While upsides to well-conceived thought leadership include brand-building, increased profits and…

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Posted on September 3, 2019

Thought leadership on customer service vs. shareholder value evolves

A recent New York Times article describes a decided priority shift in the corporation thought leadership arena, proclaiming, “Shareholder Value Is No Longer Everything, Top C.E.O.s Say…Chief executives from the…

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Posted on August 27, 2019

Thought leadership content provides a valuable customer service, dynamic marketing

Two-for-one is typically a great return on investment. Well-written, well-conceived thought leadership content—articles, blogposts, whitepapers, ebooks, presentations, videos and the like—offers value to customers/clients and readers/viewers/listeners, and can help the…

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