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Cultivating Positive Relationships Empowerment Techniques

Time to quit tearing down one another

Nation’s most important construction project is each other By Mark Lusky How many of you wanted a constructive presidential campaign that talked positively about issues and platforms? We all know what we got—just the opposite. Unfortunately, that’s a natural consequence of a culture that seems to rank ripping people, places and possibilities to shreds over […]

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Business Development Cultivating Positive Relationships Customer Service Empowerment Techniques

Try using low-tech remedies for high-stress times

Adapted from an Article by Mark Lusky Originally Published in The Denver Business Journal As small businesses become more technologically savvy, many think that all manner of money maladies can be resolved by tuning in to the latest social-media trend, search-engine-finding revelation and other high-tech options. By getting more wired in, business owners assert, they can solve […]

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Cultivating Positive Relationships Customer Service Empowerment Techniques Leverage

When customers complain, rejoice!

Unhappy, vocal customers are a company’s best friend. No matter what industry you’re in, what service you perform, what product you make, or what marketplace you serve, the common thread is the invaluable role that complaining customers play. Yes, the initial hit may sting – especially when posted on a public forum such as Google […]

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Business Development Cultivating Positive Relationships Customer Service Empowerment Techniques

Three quick tips to help build prospect confidence

Faced with uncertainty in the world-at-large, business prospects yearn even more for that stable, solid “piece of the rock” around which they can anchor their efforts. Be that rock. Take the initiative to show that you “mean business.” Develop business-like agreements and contracts that address both boilerplate issues and policies about ongoing use of work, […]

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Cultivating Positive Relationships Customer Service Empowerment Techniques

To keep your bottom line happy, make sure to keep your clients happy.

Getting new business is one thing. Keeping it is another. Currently, the US corporate model seems to run counter-intuitive to the fundamental concept of client/customer retention.

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Cultivating Positive Relationships Customer Service Social Media

Tips for Being Proactive with Online Reviews

The more things change, the more they stay the same. Instead of just spreading the word in a specific community, as was the case hundreds of years ago, consumers in communities all over the world can become informed about favorable and unfavorable buying criteria in seconds through online reviews. In many ways, this continuing trend […]

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Cultivating Positive Relationships Customer Service Empowerment Techniques

It’s the little things that add up big!

Often, in the heat of daily deadlines and stress, companies pay too little attention to a vitally important part of their operations: the little things. Because these seem to be small items that can disgruntle present customers or prospects, those offended may be less likely to express their discontent to you directly. They either decide […]

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Cultivating Positive Relationships Empowerment Techniques

How to cut down backstabbing in the workplace

Workplace backstabbing is a virulent affliction. It destroys productivity, creates employee strife and damages the bottom line. As with disease, prevention is the best medicine. Hire people by using objective, scientific assessments of personality, behavior and attitudes. Conduct regular, periodic workplace reviews to identify — and treat — early warning signs. And if a problem […]