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Cultivating Positive Relationships Customer Service Social Media

Tips for Being Proactive with Online Reviews

The more things change, the more they stay the same. Instead of just spreading the word in a specific community, as was the case hundreds of years ago, consumers in communities all over the world can become informed about favorable and unfavorable buying criteria in seconds through online reviews. In many ways, this continuing trend […]

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Social Media

Social media is a many-splendored thing to some, a necessary evil for others.

Social media fundamentally is traditional connecting, communicating, referring and sharing of opinions — on steroids. One way to address social media’s potential use is to quit viewing it as some monolithic monster waiting to gobble up all who don’t embrace it. Long before social media came upon the digital scene, a similar process flourished in […]

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Cultivating Positive Relationships Customer Service Empowerment Techniques

It’s the little things that add up big!

Often, in the heat of daily deadlines and stress, companies pay too little attention to a vitally important part of their operations: the little things. Because these seem to be small items that can disgruntle present customers or prospects, those offended may be less likely to express their discontent to you directly. They either decide […]

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Cultivating Positive Relationships Empowerment Techniques

How to cut down backstabbing in the workplace

Workplace backstabbing is a virulent affliction. It destroys productivity, creates employee strife and damages the bottom line. As with disease, prevention is the best medicine. Hire people by using objective, scientific assessments of personality, behavior and attitudes. Conduct regular, periodic workplace reviews to identify — and treat — early warning signs. And if a problem […]

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Customer Service Empowerment Techniques Leverage

Circumvent customer service to get real customer support

As major companies attempt to rein in expenses, small businesses and consumers often encounter a tightly woven customer service loop seemingly designed to deflect and deter, rather than resolve customer issues. To get action, it’s becoming ever more important to think outside that loop. When you need more than a routine response, reach up, out […]