Company ‘enlisting real people to answer customer calls…’ Jean-Baptiste Alphonse Karr said, “The more things change, the more they stay the same.” After many years of soft drink evolution from sugar to artificial sweeteners of many types, product manufacturers are again touting “real sugar” in their concoctions. It appears the same is happening in customer […]
I limit my aspartame and soda intake, but made an exception to the latter with Diet Wild Cherry Pepsi as a guilty pleasure. I did this because they had stopped using aspartame. But, they reverted to its use and I—reporter though I am—failed to notice. As a result, I’ve unwittingly been consuming aspartame for a […]
Trump broke the ice, but will results break the country? I give Trump his due for meeting Kim Jong Un in person. And I say this despite the fact that I despise Trump. Back in 1969, I advocated the Israelis sitting down face-to-face with Palestinian leader Yasser Arafat as part of my religious school Salutatorian […]
My best friend Frannie’s cat, Shu Shu, has been ailing. So, I set out to do something to honor her life. I found it at Costco—15 pairs of “Shoes Shoes!” OK, so the first part is BS—except that I decided to pay homage to her after the buying spree with the shoes stacked in a […]
Address NRA intransigence with your vote in November The Washington Post headline sums up one position: “Oliver North, incoming NRA chief, blames school shootings on ‘culture of violence’.” Via NBC News, Bernie Sanders expresses another: “Bernie Sanders lashes out at Congress over gun control after Santa Fe, Texas, shooting…The Vermont senator said legislators will need […]
What do these top two Google headlines have in common? “‘I was going to get this over with’: Inside Giuliani’s explosive Stormy Daniels revelation…Rudolph W. Giuliani said President Trump personally repaid his lawyer the $130,000 that was used to buy Stormy Daniels’s silence about an alleged affair.” -Washington Post “A serial pooper targeted a N.J. […]
White House ‘de-press’ briefing is a ‘no’ show Watching the latest White House press briefing was depressing. I haven’t watched many lately for that reason, plus the fact that I wind up swearing loudly in the workout room. While Sarah Sanders’ never-ending string of non-answers is infuriating, it also makes me wonder why the […]
Mea culpas can be helpful or off-putting Depending on the circumstances and perceived sincerity, apologies can help solve a reputation problem or exacerbate it. Reputation management specialists hold a variety of views about if, when and how to apologize. Facebook’s Mark Zuckerberg is the latest bigwig to apologize for his company’s actions. Whether or not […]
Sanctions work against countries…why not domestic scofflaws? Why shouldn’t young consumers level their brand of sanctions against corporate and celebrity targets who in many cases desperately deserve to be called to account? David Hogg has become, at least for the moment, a symbolic firebrand of this movement. To all the Laura Ingrahams and fellow believers […]
This post has been excerpted from: Is Personal Service in Fintech Getting Lost Amid the Digital Mindset? by Mark Lusky. …there’s a substantial segment of consumers that not only want, but demand, human service—particularly when it comes to customer support. Many people want to consult a live human being for help versus being relegated to […]
