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Empowerment Techniques Leverage Opinion

Bernie Sanders, Oliver North are both right about school gun violence

Address NRA intransigence with your vote in November The Washington Post headline sums up one position: “Oliver North, incoming NRA chief, blames school shootings on ‘culture of violence’.” Via NBC News, Bernie Sanders expresses another: “Bernie Sanders lashes out at Congress over gun control after Santa Fe, Texas, shooting…The Vermont senator said legislators will need […]

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Empowerment Techniques Opinion

When justice is at stake, ‘no comment’ only works for so long

  White House ‘de-press’ briefing is a ‘no’ show Watching the latest White House press briefing was depressing. I haven’t watched many lately for that reason, plus the fact that I wind up swearing loudly in the workout room. While Sarah Sanders’ never-ending string of non-answers is infuriating, it also makes me wonder why the […]

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Empowerment Techniques Leverage Opinion

David (Hogg) vs. Goliath: Sanction slingshot hits its mark

Sanctions work against countries…why not domestic scofflaws? Why shouldn’t young consumers level their brand of sanctions against corporate and celebrity targets who in many cases desperately deserve to be called to account? David Hogg has become, at least for the moment, a symbolic firebrand of this movement. To all the Laura Ingrahams and fellow believers […]

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Cultivating Positive Relationships Customer Service Empowerment Techniques General Marketing Good Content

Ways To Show That You’re Invested (Or Want To Be) In Human Caring

This post has been excerpted from: Is Personal Service in Fintech Getting Lost Amid the Digital Mindset? by Mark Lusky. …there’s a substantial segment of consumers that not only want, but demand, human service—particularly when it comes to customer support. Many people want to consult a live human being for help versus being relegated to […]

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Empowerment Techniques General Marketing Good Content Social Media

Time for scare tactics to become scarce

Diabetes affects your heart, so take this drug to decrease your odds of dying. Identity theft is right around the corner. Coffee is good for you…wait, bad for you…uh, good for you. (Repeat for eggs, coconut oil, etc.) We are deluged daily with “scary” information—much of it designed to goad you into buying a particular […]

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Cultivating Positive Relationships Empowerment Techniques Opinion

What do a dumb pet owner and Trump have in common?

Recently, I came unglued when I found a small dog locked inside a car with all the windows up. While the dog seemed fine, I couldn’t fathom who would be stupid enough to do this in hot weather. When the owner appeared, I berated her for her stupidity and committed to calling the cops if […]

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Cultivating Positive Relationships Empowerment Techniques Leverage Opinion

Why play by the rules?

People who try to do the right things are finding themselves penalized time and time again, while lying, deceitful misfits get away with murder—sometimes literally.

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Customer Service Empowerment Techniques Opinion Social Media

Don’t know? Don’t care? Just make up something!

That’s the standard set by Donald Trump, and it’s being emulated in businesses and interpersonal interactions across the land. Of course, this is nothing new. For example, how many times do you ask a question of a retailer and get an accurate, complete response? But, it’s indicative of a deeper malaise—lack of regard for the […]

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Customer Service Empowerment Techniques Leverage

Of Social Insecurity, insolence and resolutions

Tips for using private sector strategies to deal with public sector bureaucracies. Evidently, “do as I say, not as I do” guides much of the Social Security Administration operations. Increasingly, there are reports strongly advising consumers to recheck advice given by Social Security representatives for accuracy and completeness. A forbes.com report dated Feb. 7, 2017 by […]

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Cultivating Positive Relationships Empowerment Techniques Opinion

Perfectly Safe vs. Unnecessarily Unsafe

Quest for the former has led to the latter “We have met the enemy and he is us.” -Pogo comic strip By Mark Lusky “We have met the enemy and he is us.” This iconic quote from the Pogo comic strip applies to today’s state of the union. In the quest to keep everyone safe […]