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The Happy Curmudgeon

The Happy Curmudgeon

Empowering People to Speak Up and Speak Out!

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  • ABOUT MARK LUSKY
Posted on October 23, 2018

Costco vs. Amazon: No knockout punch in sight

To me, Costco and Amazon are about as perfect a complement as can be found anywhere in retail. They’re both highly customer-service focused, treat customers well, and make it relatively…

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Posted on October 19, 2018

Telling your story credibly

Fit to print vs. print to fit. What’s the difference? Credibility vs. con job. A credible story is fit to print. Puffery fills space. An article telling your story in…

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Posted on October 16, 2018

Drilling down further into Costco’s formula for success

Behind all the bravado about Costco customer service is a simple approach that taps into common sense and brilliantly reads the minds of its customers. At a time when many…

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Posted on October 9, 2018October 9, 2018

Costco prioritizes customers, employees over shareholders

This the first of a four-part series on companies exemplifying superior customer service and employee treatment—and the rewards accruing to their bottom lines and shareholders in the process. It’s a…

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Posted on October 2, 2018

History, beautiful scenery, and a craft fair

Crested Butte holiday stay spotlights customer service peaks, valleys, continued Kudos and Kudon’ts of 4 days in a glorious natural setting Part 4, Exploring: Events & Attractions Crested Butte is…

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Posted on September 25, 2018

Crested Butte restaurants mostly show good customer service

Crested Butte holiday stay spotlights customer service peaks, valleys, continued Kudos and Kudon’ts of 4 days in a glorious natural setting Part 3, Dining: Food & Beverage What are anniversaries…

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Posted on September 18, 2018September 25, 2018

Crested Butte’s Elevation Hotel and Spa: Rocky Mountain high and a few downers

Crested Butte holiday stay spotlights customer service peaks, valleys, continued Kudos and Kudon’ts of 4 days in a glorious natural setting Part 2, Staying: Lodging & Accommodations “Do sweat the…

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Posted on September 12, 2018September 18, 2018

Crested Butte holiday stay spotlights customer service peaks, valleys

Kudos and Kudon’ts of 4 days in a glorious natural setting Over the last 36 years, I have become a passionate critic of customer service, from the grand gestures down…

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