Former Colorado Senate President John Morse proves adept, adroit CPA
Adept is defined as “very skilled or proficient at something.” Adroit is defined as “clever or skillful in using the hands or mind.” My CPA, John Morse, fills the bill…
Freelance Creative Support and Lois Deveneau: Exemplary customer service via creativity, initiative, brilliance
I’ve known and worked with Lois Deveneau since the early nineties, when my gray hair hadn’t yet bloomed and my waistline was trim and taut. Lois is the principal of…
Graywin’s Michael Powers makes computer and IT consulting a customer service delight
In December, we’re celebrating customer service joy. There are many positive stories that can get overlooked amid accounts of negative and inadequate customer service. These positive accounts are proving contagious,…
Caregivers want to be just that despite a challenging system
In a 2017 Forbes.com interview, writer Micah Solomon talked with former Cleveland Clinic Chief Experience Officer James Merlino, MD about the desire and need for healthcaring in arguably the most…
Patient satisfaction presents unique challenges
Healthcare ‘customer service’ differs from the rest of the world. In a 2017 Forbes.com interview with former Cleveland Clinic Chief Experience Officer James Merlino, MD, writer Micah Solomon explores the…
Missionary work thrives in direct primary care
‘Customer service’ prevails over profits. Merriam-Webster defines “missionary” as “a person undertaking a mission and especially a religious mission.” Louisiana-based Todd Flowers, MD checks the box twice—having done missionary work across…
Patient caring rays of hope shine amid healthcare maelstrom
This is the first in a series about healthcare “customer service” addressing patient caring. While there is much to lament about the decided lack of “bedside manner” afforded many under…
Customer service review of Trump, who fancies himself nation’s ‘CEO’
While running the government like a corporation is a Donald Trump aspiration, there are obvious differences that make the comparison somewhat ludicrous. However, given Trump’s penchant for the idea, let’s…
