Lying, cheating, and stealing are the hallmarks of present-day government and have permeated corporate America everywhere “We, the People” turn.
Category: General Marketing
Lying, cheating, and stealing are the hallmarks of present-day government and have permeated corporate America everywhere “We, the People” turn.
As consumers encounter ever-growing “Lie, Cheat, Steal” experiences, their yearning for “Trust, Like, Respect” is stronger than ever.
Aliens ‘neurolyze’ attention spans? The “Men in Black” movies featured neuralyzers capable of erasing memories. I’m wondering if aliens got hold of the technology and have a launched a worldwide invasion to compromise memories and attention spans in everything from writing and editing to technology and communication. Along the way, inattention, uncaring, and sloppiness are […]
Proper role is support vs. supplant The more we rely on artificial intelligence (AI)-driven systems to make our lives more efficient and competent, the less efficient and competent our lives are becoming. This adversely impacts customer service and support in many sectors. In many cases, AI itself can be flawed—creating all sorts of havoc. In […]
We’re being assaulted by technology over-communication, poor due diligence, and sloppiness—much of it coming from inconsistent monitoring and attention to detail. This afflicts many tech sectors, including “CRM” apps, “customer service” chatbots, and IT/customer support staffs unable or unwilling to pay attention. A former telecom tech specialist lamented to me that many apps get rolled […]
The more I think about it, the more these three simple but enduring concepts are capturing my thoughts about customer service, marketing, and just about everything else. These three words endure as key criteria of why we choose to do business with someone: regardless of their status as a solopreneur or Fortune 500 company. And […]
Forbes Senior Contributor Micah Solomon addresses a great question about customer service standards falling as a company scales up operations. He notes: “Is such lowering of standards irreversible, the inevitable status quo as a company continues to scale? Decidedly not—if you relentlessly resharpen your focus and tenaciously stick to your guns once again in only […]
I can die a happy person if I never see another Golo or American Home Shield TV commercial come up on the screen. Make no mistake, I actually checked them both out initially. Golo offers a regimen to battle insulin resistance and American Home Shield covers home repairs. In fact, I initially found the American […]
Leading the over-communication charge is texting. Between spamming, scamming, and now slamming us with unwanted texts, email and robocalls now have some serious competition. Maybe I’ve been late to the party, as I’ve only started getting bombarded the last few weeks. For whatever reason, however, the intrusion has been substantially thwarted by a text blocking […]
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