Establishing consumer awareness, ensuring consumer safety and promoting education are three critical customer service functions. As everything from product counterfeiting to coronaviruses becomes more front-and-center in the eyes of the public, companies need to step up their game to provide critical information and help safeguard the public as best they can. A CNN.com report at […]
That’s the headline on chron.com summing up the “customer service” contribution nurses make to comfort and care for their patients. In a profession where “healthscaring” has supplanted healthcaring as the order of the day, nurses have become a default source of much-needed bedside manner. An article in toughnickel.com sums it up: “Nurses play an important […]
Six must-read posts on customer service. Customer service weak links can doom otherwise exceptional efforts to serve customers and other stakeholders. Identifying and remediating the weakest customer service links in your company can pay substantial dividends now and down the road. Companies unwilling or unable to examine potential weak links likely will discover the hard […]
Licensed Massage Therapist Ginny Anthony is an excellent and effective sports medicine-trained professional skilled in offering a variety of modalities from gentle to more intense muscle manipulation. Registered with Colorado’s Department of Regulatory Agencies (DORA), she works out the kinks from tight, over-used (and in some cases under-used) muscles. Ginny consistently checks in about overall […]
In a 2017 Forbes.com interview, writer Micah Solomon talked with former Cleveland Clinic Chief Experience Officer James Merlino, MD about the desire and need for healthcaring in arguably the most important customer service area of our lives. Healthcare workers are motivated to provide a positive, caring experience in a system where frustration, burnout and outside […]
Healthcare ‘customer service’ differs from the rest of the world. In a 2017 Forbes.com interview with former Cleveland Clinic Chief Experience Officer James Merlino, MD, writer Micah Solomon explores the complex world of healthcare “customer service.” Given the dynamics involved, it’s not business as usual in the healthcaring arena. In the article, Merlino points out […]
‘Customer service’ prevails over profits. Merriam-Webster defines “missionary” as “a person undertaking a mission and especially a religious mission.” Louisiana-based Todd Flowers, MD checks the box twice—having done missionary work across the globe, and now as a direct primary care physician. For an increasing number of people, direct primary care is becoming their salvation in a […]
This is the first in a series about healthcare “customer service” addressing patient caring. While there is much to lament about the decided lack of “bedside manner” afforded many under today’s ailing healthcare system, there are bright spots as well. This series focuses on exemplary health-caring innovations that hopefully will spread quickly and help cure […]
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