What happens when a company wants to change its dubious customer service experience? Smaller companies can effect sweeping changes relatively quickly, given scale of the operation and general ability to be nimble. Large companies face much more complex and costly challenges because, generally speaking, they are unable to change on a dime. Let’s look at […]
What happens when a company wants to change its dubious customer service experience? Smaller companies can effect sweeping changes relatively quickly, given scale of the operation and general ability to be nimble. Large companies face much more complex and costly challenges because, generally speaking, they are unable to change on a dime. Let’s look at […]
That’s the headline on chron.com summing up the “customer service” contribution nurses make to comfort and care for their patients. In a profession where “healthscaring” has supplanted healthcaring as the order of the day, nurses have become a default source of much-needed bedside manner. An article in toughnickel.com sums it up: “Nurses play an important […]
Which is more important—customers or employees? That’s a chicken-and-egg question, because both are integral to a successful business. However, too many companies view employees as chattel—disregarding the important contribution they make and the ways to motivate them to perform better. Happy, fulfilled employees directly link to stellar customer service. They should be viewed and treated […]
Customer service affirms faith in caring companies Prior to attending the LendIt conference in San Francisco last week, I enjoyed four days of R&R in the city. My stay at the Hyatt Centric Fisherman’s Wharf proved delightful, and let me know that there are still companies out there that know how to do it right. […]
Six must-read posts on customer service. Customer service weak links can doom otherwise exceptional efforts to serve customers and other stakeholders. Identifying and remediating the weakest customer service links in your company can pay substantial dividends now and down the road. Companies unwilling or unable to examine potential weak links likely will discover the hard […]
Community contributors ranging from individuals to organizations are providing food and other support to furloughed and unpaid government workers—its own form of “customer service.” In stark contrast is the “customer disservice” coming from Donald Trump, whose appalling lack of caring for his customers, the American people, is abominable. As little as Trump cares for his […]
Licensed Massage Therapist Ginny Anthony is an excellent and effective sports medicine-trained professional skilled in offering a variety of modalities from gentle to more intense muscle manipulation. Registered with Colorado’s Department of Regulatory Agencies (DORA), she works out the kinks from tight, over-used (and in some cases under-used) muscles. Ginny consistently checks in about overall […]
Adept is defined as “very skilled or proficient at something.” Adroit is defined as “clever or skillful in using the hands or mind.” My CPA, John Morse, fills the bill in both categories. I found John several years ago, and was immediately struck with his knowledge and ability to work efficiently and effectively on my […]
I’ve known and worked with Lois Deveneau since the early nineties, when my gray hair hadn’t yet bloomed and my waistline was trim and taut. Lois is the principal of Freelance Creative Support Services, whose motto is “I help people get stuff done.” She does…and then some. Lois offers customer service excellence via her creativity, […]
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