As stay-at-home rolls off, life rolls on
In this last installment of self-administered customer service, I turn to flowers. After all, Mother’s Day is the planting signal through much of the country. As with so many other…
Category: Opinion
Tom Foolery on YouTube: All I can say is WOW!
Recently, I received a link to a four-minute YouTube under the “Tom Foolery” banner. This installment, entitled “The Great Realisation,” addresses the days when COVID-19 attacked the land. It’s a…
Best customer service resides in our hearts and minds
I had a huge revelation this past week. Beyond all the CRMs, company pronouncements about serving customers, and even our own “self-administered” customer service, there’s an inner strength that can…
And the beat goes on…
Gotta admit it. Last week was a roller coaster. Had some down times coupled with exhilarating discoveries. I mention the down episodes because I believe they’re just as important to…
Hunting and gathering gives way to cooking
Three of my favorite pastimes are shopping (a/k/a hunting and gathering), cooking and hosting small dinner parties. As I’ve not yet pursued virtual social engagements, this past week focused on…
New week brings new customer service silver linings
This past week produced a number of new-normal positive outcomes and observations feeding our self-administered “customer satisfaction.” My exercise continues at a more robust and intense pace than it was…
New discoveries and delights abound in this new normal world
Self-administered customer service is especially important right now. Try finding and appreciating people, places and things that give you joy and “customer satisfaction.” They’re all around and plentiful. This is…
Party of one, anyone?
In the short time since my last post, much of our world has been relegated to a party of one. Shelter-in-place orders are proliferating across the country, and people increasingly…
